If for any reason you become dissatisfied with a product purchase from AMD Lasers, it may be returned to our offices. All orders may be returned within 30 days of shipment to the customer. A 15% restocking fee will be charged for all returned orders.
Please refer to the "LIMITED WARRANTY" section of the owners manual guide for more specific information regarding what accessories are covered in the limited warranty. If covered by the limited warranty, return of the accessory will be required for replacement. All product returns must be accompanied by a return material authorization (RMA) number, issued by AMD lasers. Please contact Customer Service at 1.866.999.2635 for more information or assistance, and to receive an RMA number to initiate return process.
For laser units, the tamper-evident tape must be intact for the unit to be considered returnable. In some cases, AMD Lasers will replace an accessory or part under the limited warranty, but will require the return of the defective part. A credit card will be needed to secure the value of the defective unit and will be charged if defective part is not returned to AMD Lasers in a timely manner or if, upon inspection, AMD Lasers determines that the returned product is defective due to misuse or handling, as outlined in the limited warranty.
Shipping and Handling: All domestic orders will be shipped via standard courier service, i.e. UPS. Shipping and Handling will be calculated when the order is processed depending on the Value of the order. Standard Shipping service is UPS ground.