All orders may be returned within 30 days of shipment to the customer. A 15% restocking fee will be charged for all returned orders. All product returns must be accompanies by a return material authorization (RMA) number, issued by AMD lasers, which can be obtained by calling AMD Lasers at 866-999-2635.
For laser units, the tamper-evident tape must be intact for the unit to be considered returnable. In some cases, AMD Lasers will replace an accessory or part under the LIMITED WARRANTY, but will require the return of the defective part. A credit card will be needed to secure he value of the defective unit and will be charged if defective part is not returned to AMD Lasers in a timely manner or if, upon inspection, AMD Lasers determines that the returned product is defective due to misuse or handling, as outlined in the LIMITED WARRANTY.
Shipping and Handling: All domestic orders will be shipped via standard courier service, i.e. UPS. Shipping and Handling will be calculated when the order is processed depending on the Value of the order. Standard Shipping service is UPS ground.