Trade In Trade Up Program
All Dental Lasers, Electro Surge customers.
Trade in your old dental laser/Electro Surge unit and get 50% purchase of any AMD laser.
- Customer chooses which laser they want to upgrade to.
- Customer pays for purchase at 50% promo price.
- Total cost includes $50/fee for 2 day shipping and handling. This fee covers shipping their new unit to them, and the prepaid shipping label sent to customer to ship old unit back to us.
- Customer can add a Picasso Clario to purchase at 25% off discount, with payment plan.
- Prepaid shipping label is emailed with instructions to use same shipping box to ship back their old unit.
- Customer is instructed that they will have 14 days after they receive their new laser to return their old unit they are trading in.
- AMD Lasers ships new laser the same day order is received. Cut off time?
- Customer care calls and ensures shipment was received the day new laser shows delivered.
- Upsells subscribe and save, black tie warranty, or tips promo
- Check on shipment of old unit back
- Customer has 2 weeks to send old laser in or pay the other 50% of MSRP price of purchased laser.
- Protocol if the customer has not shipped back old laser or electric surge unit
- Day 7 - Email reminder to ship back laser
- Day 10 - Phone call reminder
- Day 12 - Additional email and phone call reminders
- Day 14 - Phone call letting customer know we will be charging their card if no tracking information.
- Once unit is received, customer care follows up and let’s customer know the old unit was received with an email and phone call.
- Offers promo on tips, black tie warranty, and subscribe and save