Trade In Trade Up Program

WHO QUALIFIES
All Dental Lasers, Electro Surge customers.

PROMOTION
Trade in your old dental laser/Electro Surge unit and get 50% purchase of any AMD laser.

PROCESS 

  1. Customer chooses which laser they want to upgrade to.
  2. Customer pays for purchase at 50% promo price.
    • Total cost includes $50/fee for 2 day shipping and handling. This fee covers shipping their new unit to them, and the prepaid shipping label sent to customer to ship old unit back to us.
    • Customer can add a Picasso Clario to purchase at 25% off discount, with payment plan.
  3. Prepaid shipping label is emailed with instructions to use same shipping box to ship back their old unit.
  4. Customer is instructed that they will have 14 days after they receive their new laser to return their old unit they are trading in.
  5. AMD Lasers ships new laser the same day order is received. Cut off time?
  6. Customer care calls and ensures shipment was received the day new laser shows delivered.
    • Upsells subscribe and save, black tie warranty, or tips promo
    • Check on shipment of old unit back
  7. Customer has 2 weeks to send old laser in or pay the other 50% of MSRP price of purchased laser.
    • Protocol if the customer has not shipped back old laser or electric surge unit
      • Day 7 - Email reminder to ship back laser
      • Day 10 - Phone call reminder
      • Day 12 - Additional email and phone call reminders
      • Day 14 - Phone call letting customer know we will be charging their card if no tracking information.
  1. Once unit is received, customer care follows up and let’s customer know the old unit was received with an email and phone call. 
    • Offers promo on tips, black tie warranty, and subscribe and save